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Vodafone fined over confusing messages targetting elderly

Authority penalizes operator after octogenarian's complaint

(ANSA) - ROME, NOV 28 - Italy's privacy authority on Monday fined Vodafone Italia 500,000 euros for giving confusing information in the quest for new customers, especially elderly ones.
    The fine stemmed from a complaint filed by octogenarian woman after she changed operator and switched to Vodafone without wanting to after a contact with a call centre.
    In addition to the fine, Vodafone was told to stop making unwanted sales contacts and giving confusing information to get people to change contracts and to control the call centres it uses more carefully. (ANSA).
   

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